Orders
How should I store my Chocolates?
The best option for storing your chocolates is in a cool, dark place - away from direct sunlight.
We don't recommend refrigeration unless you can't store away from direct sunlight. Take your chocolates out of the fridge and bring back to room temperature before eating.
What is the shelf life?
We are 100% focused on fresh ingredients! This maximises flavour and texture but does impact on shelf life.
For bon bons (boxed chocolates) we recommend consuming within 4 weeks of purchase.
All other products will have a 'best before' date. Most products will have a minimum of 3 months and up to 12 months.
Can you do a Custom Order?
We love custom orders!
We have done many weird and wonderful chocolate gifts for various corporate and community organisations.
Reach out to us via email or phone us to discuss your specific requirements. Click for Contact Details.
Shipping & Returns
Where do you ship?
We have delivery partners that operate over Melbourne. We use Australia Post for regional Victoria deliveries.
We typically use couriers to minimise the time your chocolates spend travelling.
We will also use cool packs as required to minimise the chance of melting in the warmer months.
At this stage we do not ship outside of Victoria. Contact us to discuss options if you are outside of the state.
When do you ship?
For orders of stock items we ship same day for orders before 2pm, otherwise it's next day shipping.
For custom or large orders please contact us.
Can you send to Multiple Recipients
We can send gifts to multiple recipients. Contact us to discuss your requirements.
There was a problem with my order
If there is any problem with your order please contact us either via phone 5931 0234 or email sales@montrougeestate.com.au
Gift Vouchers
What can a Gift Voucher be used for?
A gift voucher can be used on any product from Mont Rouge Estate & Cocoa Rouge Chocolaterie. That includes: lunch, wine tasting and wine purchases, chocolates, ice cream and coffee.
Gift Vouchers can be used in person at 232 Red Hill Road, Red Hill, 3937 or visit the online shop for premium single estate wine and artisan chocolate delivered to your door.
What is the expiry date on a Gift Voucher?
Our gift voucher has an expiry date of 3 years from purchase.
If you have an expired gift voucher we will always honor it. If you want to use an expired voucher online please email hello@cocoarouge.com.au and include the voucher details.
Can i check my Gift Voucher Balance?
You can check your gift card balance online